Frequently asked questions

What does “refurbished” mean?

Each device is tested across 30+ functional checks (screen, battery, cameras, speakers, mics, charging, Wi-Fi, cellular, sensors), professionally cleaned, and graded A / B / C based on cosmetic condition. A-Grade is near-new with no visible marks. B-Grade has minor signs of use. C-Grade is functional but cosmetically marked — and priced accordingly.

What warranty do I get?

All refurbished devices come with our 6-month return-to-base warranty covering hardware faults. Repairs are covered by a 90-day workmanship warranty.

Do you ship NZ-wide?

Yes. We ship via GoSweetSpot couriers — typically 1–2 working days to main centres, 2–4 to rural addresses. Tracking number provided on dispatch.

Can I trade in my old device?

Yes — bring it in for a free quote, or email us photos and a description.

Do you buy broken devices?

Often, yes — depends on model and condition. Get in touch for a quote.

How long do repairs take?

Most screen and battery repairs are done same-day. Complex repairs (water damage, motherboard work) may take 1-2 days.

Do you offer pickup for purchases?

Free pickup at the Onehunga shop. Just choose “Pickup” at checkout.

Are your prices GST-inclusive?

Yes — all displayed prices include 15% GST. Tax invoices supplied on request.