Warranty & returns

Refurbished device warranty

All refurbished phones, tablets and laptops are covered by a 6-month return-to-base warranty against hardware faults. This is in addition to your rights under the Consumer Guarantees Act 1993.

Repair workmanship warranty

Repairs we carry out are covered by a 90-day warranty on the work performed and any parts we supply. The warranty does not cover subsequent accidental damage, liquid damage, or faults unrelated to the original repair.

What’s not covered

• Physical or accidental damage(drops, impacts, cracked screens after sale)
• Liquid or moisture damage
• Damage caused by misuse, neglect or improper charging
• Damage caused by unauthorised repairs or modification
• Normal cosmetic wear consistent with the purchased grade
• Software issues, lost data, or third-party app problems
• Cosmetic wear consistent with the grade purchased (A/B/C)

How to make a claim

To make a warranty claim, please contact us with your order number, purchase date and a description of the issue. We’ll either troubleshoot remotely, arrange a return, or book the device in for inspection. Return shipping costs are covered by us if the fault is confirmed.All warranty claims are inspected by our technicians before a repair, replacement or refund is approved.Devices returned for warranty service must have all passwords, screen locks and activation locks (such as Find My iPhone or Google Factory Reset Protection) removed before inspection.Mobile phone accessories and replacement parts may carry a different warranty period. Please refer to the individual product listing for warranty details.

Change-of-mind returns

We accept change-of-mind returns within 14 days of delivery for unused, undamaged items in original packaging. The buyer covers return shipping. Approved refunds will be processed within 5 working days after the returned item has been received and inspected.

Your statutory rights

This warranty is provided in addition to, and does not limit or replace, your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.